SERVICE DELIVERY MANAGER FIBER OPTICS

Telinno Consulting Limited is recruiting a Service Delivery Manager
(SDM)

Telecommunications ( ASP )

JOB DESCRIPTION

Job Title: Service Delivery Manager (SDM) Fiber
Optical

Role Description

Our SDMs are professional technical services managers responsible for
co-coordinating the end to end delivery of services from sales to revenue
collection to customers. The SDM shall have profit and loss responsibility for
the assigned service line.

The SDM plays a vital role in creating long-term healthy service
provider through stakeholder management (internal and external), understanding
and executing customer requirements towards delivery project documents and
products and ensure timely revenue connection. The key responsibility of the
SDM is governance across all areas of their services including pre sales and
solution development, service management, incident management, continual
service improvement and customer satisfaction as well as project management. He
is responsible for logistics, Quality checks, technical and commercial
acceptance of all projects. He is also responsible for maintaining the
relationship with all clients’ project stakeholders (procurement, regional
Managers, project Managers etc)

The Service Delivery Manager will lead, manage and monitor the teams,
resolve problems from our customers and execute projects to satisfy all
customers’ stakeholders’ requirements. They will be required to, manage
workloads and prioritize work across the execution teams as well as develop the
service delivery organization within Company.

KEY RESPONSIBILITIES:

Candidate Profile

• Track record in management of teams and personnel

• Have worked in a multi customer environment

• Have working knowledge of (as many as possible) FOC survey, design,
implementation and maintenance

• Demonstrable track record in delivering FOC projects in a fast paced
business environment. Highly analytical in problem solving with the ability to
apply original and innovative thinking

• Project management experience in the telecoms industry (Rollout and
network operations) is an advantage

• Minimum of 5 years’ experience is required

Skills

.

• High level of commercial awareness, good understanding of project
accounting and budgetary control processes.

• Competence in Technical solution development , tendering documentation
and implementation resourcing

• Expert level skill in stakeholders management, Client Relationship
Management skills

• A high level of oral and written communication skills in order to
communicate effectively with senior managers, colleagues and other stakeholders

• Quality orientation and management

• Experience applying the PMI or PRINCE II methodology to real time
projects.

• Project Monitoring & Control; A project record management skill is
a MUST.

• Working under pressure and think clearly in challenging situations in
a logical manner

• Flexibility in approach and be comfortable with a fluid organisational
structure that requires both team work and self sufficiency as necessary, with
the ability to work under minimal supervision

• Ability to research subjects, with a commitment to provide continuous
improvement

Please send CV + application letter to the following address : info@telinno-consulting.com on or before
27/01/15.